Privacy Policy and legal notice

Welcome to www.ritesandroots.co.uk (the “Site”), operated by Rites and Roots Ceremonies by Alex Clare, based at 4 Ambleside, West Cross, Swansea, SA3 5LN. In this Privacy Policy, “we,” “us,” and “our” refer to Rites and Roots Ceremonies by Alex Clare.

We’re committed to protecting your privacy and treating your personal information with care and respect. This statement explains how we collect, use, and safeguard your data—online and offline. It should be read alongside our Cookies Statement (located at the bottom of the page).

🌿 What We Collect

When you visit our Site or get in touch with us, we may collect personal information such as:

• Your name, address, email, and other contact details
• Correspondence you’ve shared with us
• Details about your visit to our Site and the pages you’ve accessed
• Information relevant to enquiries, bookings, surveys, or offers

We may also collect data through cookies to help improve your experience. For more, see our Cookies Statement (located at the bottom of the page).

✉️ How We Use Your Information

We use your personal data to:

• Present our Site in the most helpful and accessible way
• Respond to your enquiries and provide requested information
• Keep internal records of our services and interactions
• Send you updates or marketing materials (only if you’ve opted in)

Offline, we may also collect information via phone, email, or paper forms—for example, when you book a ceremony or request a quote. This may include:

• Your contact details
• Billing information
• Notes from our conversations

We use this data to deliver services, manage bookings, and keep accurate records.

🔐 Cookies & Website Usage

We use cookies to make our Site easier to navigate and to understand how visitors use it. We may also collect technical data like your IP address, browser type, and operating system. This information is used for statistical purposes and doesn’t personally identify you.

🤝 Sharing Your Information

We’ll never sell or lease your personal data. We only share it when:

• You’ve given explicit consent
• We’re legally required to do so
• We work with trusted service providers who help us deliver our services
• Our business is merged or acquired, in which case your data may be part of the transfer
• We share anonymous usage statistics with reputable third parties

✏️ Your Choices & Rights

You’re in control of your data. You can:

• Opt out of marketing communications at any time
• Request corrections to inaccurate or incomplete information
• Contact us at alex.clare@ritesandroots.co.uk to update your preferences

🛡️ Data Storage & Security

Your data is stored securely on UK-based servers. These servers are protected by 24/7 monitoring, firewalls, and encrypted connections (SSL). While we take every reasonable step to protect your data, no internet transmission is 100% secure. Once received, we apply strict protocols to prevent unauthorised access.

If we work with third-party processors, we ensure they meet high standards of data protection.

🔗 External Links

Our Site may link to other websites. Please note that we’re not responsible for their privacy policies or practices.

📌 Updates & Consent

By using our Site or services, you consent to the collection and use of your personal data as outlined here. If you don’t agree, please refrain from submitting personal information.

​🍪 Cookie Statement

This Cookie Policy explains how Rites and Roots Ceremonies by Alex Clare uses cookies and similar technologies on www.ritesandroots.co.uk (the “Site”).

By continuing to browse or use our Site, you agree to our use of cookies as outlined below. You can manage your cookie preferences at any time.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, improve functionality, and provide insights into how visitors interact with the content.

How We Use Cookies

We use cookies to:

• Enhance your browsing experience
• Understand how visitors use our Site
• Remember your preferences and settings
• Improve the performance and accessibility of our content

Some cookies are essential for the Site to function properly, while others help us tailor your experience.

Types of Cookies We Use:

Essential Cookies

Enable core functions like page navigation and secure access

Performance Cookies

Help us understand how visitors use the Site to improve usability

Functionality Cookies

Remember your preferences (like language or region)

Analytics Cookies

Provide anonymous data on visitor behaviour and traffic patterns

We do not use cookies to collect personal information without your consent, nor do we sell or share cookie data with third parties for advertising purposes.

Managing Your Cookie Preferences

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Please note that disabling cookies may affect how the Site functions.

To update your preferences, check your browser’s help section or visit www.aboutcookies.org for guidance.

Complaints​

If you have any concerns about our use of your personal information, you can make a complaint to us in writing at –

Rites and Roots Ceremonies by Alex Clare

c/o 4 Ambleside, West Cross, Swansea, SA3 5LN

Email: alex.clare@ritesandroots.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Updates to this policy:

We may update this Cookie Policy from time to time. Please check back periodically to stay informed.
Last updated: 24 September 2025